billing and bad service.

i recently went to the smaller MTN in the Rustenburg Mall with a query regarding a billing amount that was charged to my fathers account and the reason for this billing was unclear and made no sense as to why the amount was soo large. i was being billed for a usage amount on my contract over and above my limits, i was unaware that limits were not set on my contract as no one told me.. what bothers me is that during this so called billing stage of 2 days where i managed to use 1681 rand on data usage my phone was not actually working as i didnt not have data and so i was basically billed this crazy amount while my phone was not operational at all, i couldnt even send a whatsapp yet use that amount of data.. <br> <br> the other issue is that when i went to go find out what was happening, i was told that a request was sent through and that they would contact me to tell me the outcome and a few days later i find out that, this specific employee was no longer working there and so i had to make another query..<br> <br> it is atleast 3 weeks later since the first query and a week since the second and i still have no answers. i am being charged and being warned my phone data may be turned off aswell.