JV
Juan V
1 reviews | Active since Nov 2013
29 Jun 2015, 18:57
Billing and Agreement
To whom it may concern,<br> <br> I have lodged a complaint 18 May 2015 and only received feedback today, dated 29 June 2015. SHOCKING MTN. <br> <br> Sindiswa emailed me today, \Kindly be advised that your packet switch data calls amounted to R410.60 hence the charge R1171.09."<br> <br> All other months my cellphone account was the amount we agreed upon. I'm on a top up contract and DO NOT want an Open Line. I have lodged another complaint"
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MTN South Africa's replyOfficial
08 Jul 2015, 15:27Hello Diffie246,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records an amount of R1073.63 for data charges billed incorrectly for invoice/s dated (2015-05-13 & 2015-06-13) has been credited to your account.
Rest assured, it is not our intention to displease you.We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records an amount of R1073.63 for data charges billed incorrectly for invoice/s dated (2015-05-13 & 2015-06-13) has been credited to your account.
Rest assured, it is not our intention to displease you.We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply08 Jul 2015, 15:27
Official
Hello Diffie246,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records an amount of R1073.63 for data charges billed incorrectly for invoice/s dated (2015-05-13 & 2015-06-13) has been credited to your account.
Rest assured, it is not our intention to displease you.We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records an amount of R1073.63 for data charges billed incorrectly for invoice/s dated (2015-05-13 & 2015-06-13) has been credited to your account.
Rest assured, it is not our intention to displease you.We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,