1 reviews | Active since May 2013
BILLING AMOUNTS STILL INCORRECT
I just received my statement for February. Again, the total due is not correct. It is way over the agreed amount. I have a total of five lines with MTN, the amount that I am suppose to pay is a total amount of R 619.01. So the amount of R 920.86 is incorrect. You will note that I have tried to correct this all along, hence the reversal. I, however, effect the correct amount into your ASBA bank account. KINDLY, URGENTLY ATTEND TO CORRECTING YOUR SYSTEMS. AND NOTE THAT ANY AMOUNT MORE THAT THE R619.01 WILL BE REVERSED
Thank you for your post.
We sincere apologized for any inconvenienced caused.
We do pick up that the upgrade for cell *** not cancelled and this line is billed for the promo fee.
The account was only credited for 1 months for promo fee charge.
We have sent the request to the department to reversed the upgrade for this line due to no device received. We have requested as well for the 2 months credit to be passed.
We are waiting on feedback
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenienced caused.
We do pick up that the upgrade for cell *** not cancelled and this line is billed for the promo fee.
The account was only credited for 1 months for promo fee charge.
We have sent the request to the department to reversed the upgrade for this line due to no device received. We have requested as well for the 2 months credit to be passed.
We are waiting on feedback
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,