CL
Cathy L
1 reviews | Active since Apr 2015
18 Apr 2015, 14:27
billing all wrong
I was with service provider Nashua and Nashua sold to MTN....since then Dec 2014 my bills have been incorrect....calling the call center .....which takes about an hour....achieves nothing.....have sent over 30 e-mails to customer service....achieves nothing......I have 3 cell phones and all 3 the billing is incorrect......Was told last week that the one had been credited but upon receiving my account ...not only is it not credited but again incorrectly charged....for eg. on one phone I have a top up contract of R 129.00.....I am charged R 158.00 then R 158.00 then R 187.00 and now R 154.00!!!!!! <br> I am exasperated as having called every month since December....( average time per call 1hr 30 min) and get nowhere...PLEASE someone help.....
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Replies (1)
MTN South Africa's replyOfficial
03 May 2015, 09:59Hello catqueen,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the matter has been resolved and all 3 lines have been credited accordingly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the matter has been resolved and all 3 lines have been credited accordingly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply03 May 2015, 09:59
Official
Hello catqueen,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the matter has been resolved and all 3 lines have been credited accordingly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the matter has been resolved and all 3 lines have been credited accordingly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,