SP
Silvem P
1 reviews | Active since Sept 2010
26 Jun 2015, 12:05
Billing again over charged
Hi <br> <br> This refers to the previous query (REQ:***) My bill for May 2015 was three times the usual amount as per query (REQ:***)<br> And again this month (June 2015) it is again three times its usual amount. I am now - R6000 out of pocket due to two months of over charging from MTN - which now has accrued bank charges. Its putting my bank account in the arrears. <br> My first query wasn't attended to as promised. <br> I am now considering cancelling both my contract with MTN if action isn't taken very soon.<br> Thanks
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MTN South Africa's replyOfficial
03 Jul 2015, 15:04Hello Silvem,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've done a follow up on the request that was logged on your behalf and the request is still pending. We've now requested our Billing Department to look into the matter urgently and provide you with feedback.
We've also now taken the liberty of logging an additional request with our Billing Department for the invoice dated the 20th of May 2015. We have also now logged a request with our Billing Department and there reference number for the request logged is
Also note that our rates have increased and our out of bundle rate for data usage. Please use the links below for more information:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Plans&siteInformation=plans
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've done a follow up on the request that was logged on your behalf and the request is still pending. We've now requested our Billing Department to look into the matter urgently and provide you with feedback.
We've also now taken the liberty of logging an additional request with our Billing Department for the invoice dated the 20th of May 2015. We have also now logged a request with our Billing Department and there reference number for the request logged is
Also note that our rates have increased and our out of bundle rate for data usage. Please use the links below for more information:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Plans&siteInformation=plans
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply03 Jul 2015, 15:04
Official
Hello Silvem,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've done a follow up on the request that was logged on your behalf and the request is still pending. We've now requested our Billing Department to look into the matter urgently and provide you with feedback.
We've also now taken the liberty of logging an additional request with our Billing Department for the invoice dated the 20th of May 2015. We have also now logged a request with our Billing Department and there reference number for the request logged is
Also note that our rates have increased and our out of bundle rate for data usage. Please use the links below for more information:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Plans&siteInformation=plans
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've done a follow up on the request that was logged on your behalf and the request is still pending. We've now requested our Billing Department to look into the matter urgently and provide you with feedback.
We've also now taken the liberty of logging an additional request with our Billing Department for the invoice dated the 20th of May 2015. We have also now logged a request with our Billing Department and there reference number for the request logged is
Also note that our rates have increased and our out of bundle rate for data usage. Please use the links below for more information:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Plans&siteInformation=plans
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,