Billing after my contract came to an End

I am totally not happy with your service regarding this billing that you guys are charging me.

Please see the attached screen short.

My contract came to an end and at that time I called MTN then was advised that there is the last amount that was supposed to be debited R260.60 on the 20th of December 2022then I agreed on that. I also asked to moved to prepaid then it was confirmed that and thinking that everything was in order.

I kept on receiving sms similar to the one that I have attached on the email then I called MTN to enquire about that then the last consultant that I spoke to then told me that everything was in order I must not worry as the case was closed.

Then later on I kept on receiving other messages that I owe MTN

I just called the customer care I spoke to Primrose ( Ref no ‪***‬) when she looked on the system I was told that MTN is billing me for an insurance that I assumed that it was cancelled since my contract has expire. I explained to her that I didn’t know that I am being charged for insurance since my contract has came to an end and the previous consultants never told me about all this.

Primrose told me that the insurance department it’s a separate department from the contracts one, apparently the previous consultants where supposed to have transferred me to the insurance department so that I can cancel that.

Can this matter be sorted out URGENTLY BECAUSE I DO NOT WAS TO RECEIVE SUCH SMSES ABOUT THIS BILLING IAM NOT THE ONE THAT WAS AR FAULT HERE AS I MENTIONED I HAVE CALLED MTN FEW TIMES TO ENQUIRE ABOUT THIS AND I WAS TOLD THAT THE MATTER WAS CLOSED I MUST NOT WORRY.