1 reviews | Active since Oct 2015
Billing after contract cancellation
I have officially cancelled 2 of my cellphone contracts well after the 24 month period.<br> This was done around the 19th of April 2015.<br> Ref No *** 79 and *** 71.<br> Despite this and numerous attempts to understand why I am still being billed till today, I cannot receive any answers. <br> If I cancel a contract, agree to forfeit my remaining airtime and receive a reference number!!, how is it possible that I am still being billed for this service?<br> I have contacted MTN via there customer care mail=no response (24/06/15)<br> Via 808=still not response. (29/09/15 + 06/10/15)<br> <br> I am sick and tired of this. I feel that I have done more than what is necessary to cancel the contracts and should be refunded in full for all the money that I have been charged since.<br> It should be obvious that at this rate MTN will be losing a long time customer that held up to 4 contracts with them.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell *** has been cancelled and the credit for R129.00 has been passed for the invoiced generated.
***: This line is still active.
We do pick up on the 27-4-2015 the cancellation called you \tried to contact client
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell *** has been cancelled and the credit for R129.00 has been passed for the invoiced generated.
***: This line is still active.
We do pick up on the 27-4-2015 the cancellation called you \tried to contact client
Best regards,
