billing adjustment without my consent.

<p>I signed a contract with these people in October last year for a Huawei p8 lite on top up 100 for the total monthly fee of R229 with 50mins 100 sms' & 300MBs of data. Since then I've been charged R274 instead. This is due to a "Recurring sms bundle" added to my bill which I never gave consent to & was never told what this bundle would cost me. Recently, 1st of June to be exact, I phoned 808 & was told my query has been escalated & I will get a response within 5-7 working days. Monday the 13th I had to phone again after getting no response whatsoever, spoke to Sibusiso Nlilo who personally promised me he would follow up & give me feedback immediately on the status of my query but still I have heard nothing from him either. This kind of service reminds me why I cancelled my previous contract I had with the service provider, hell why call them a sp when service is the last thing they provide one with. I wouldn't recommend mtn to any of my family or friends & will definitely not even consider renewing this contract & staying a client of theirs.</p>