Billing Acount

<p>“I have not received any contact or email from MTN regarding my complaint since I posted the review. I once again contacted their customer services and queried the high bill and made it clear that on a previous occasion they said it was due to the usage limit being set at a very high amount. At that time I asked that it should be lowered, even though I could not recall at any time where I actually asked them to activate a usage limit on my account. The Customer Service Agent promised that she would do it and even said she did it. However I still continued to experience problems in that it was not done. I dialled *141*5# saw the usage settings and set it to R100. When I mentioned this to the consultant, she said it is impossible to do so through the phone as this setting can only be done by a Customer Service Agent at their side. She also said that the one number which is the number concerned, has a usage limit of R1800. So the usage limit was not lowered as was said which meant I still incur tremendous costs. My wife continues to receive sms messages stating that she is paying out of rates data bundle prices. They have suspended both the lines, even though I pay a R1000 every month for the last 2 months in order to try and settle this. The problem though is that the amount does not get lower. I have told the customer service agent that I am going to cancel this contract and go to another service provider who has much more credibility and excellent customer care.”</p>