CM
Cecilia M

1 reviews | Active since Sept 2013

18 Jan 2016, 12:15

Billing account: ref: 140 283 908

Thanks for the response that I received response from Alice Van Merwe re my account billing. I would to state categorically clear that I was misled by the Brooklyn Branch when I went there to pay my account, I went to the branch on the 27 July and i was informed that I'm owing an amount of 270.00 which I paid. My number was migrated to prepaid there after. and since when does MTN migrate number of customers who have outstanding balances on their accounts? Why wasnt i told that I owe R 810.41 but told that I owe R270.00?<br> <br> The 599.11 that I'm told I owe has been handed over to the Shapiro and associates and has ballooned to R10 000.00<br> the consultant that advise me that i owe 270. should take responsibity for this as I'm only willing to pay the 511.11 and not R10 000. <br> <br> Alice van Merwe your assistance in this regard will be highly appreciated<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Jan 2016, 16:20
Official
Hello CeciliaK,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that on the total balance you had before you cancel, the R262.41 was behind and contract could not be cancelled before it is paid. The remaining balance you did not pay was still current then that is why after the R270 was paid the migration was done however you still needed to pay the remaining balance after the migration.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Warm Regards
Itumeleng
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