mG
marinda G
1 reviews | Active since Jun 2012
20 Feb 2016, 17:02
Billing account R6300
I was billed in July 2015 for my 2G account R6300 and i did not used it I am from then busy with it as well one store did try to help me but nothing i still made my normal payment each month but now i am totally disconnected from MTN I am with them for 12yrs and this is my first time I got problems i need someone to help me sort it out please
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MTN South Africa's replyOfficial
22 Feb 2016, 07:27Hello 76Marinda,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the billing department has validated the charges for the usage on the August invoice, as per the billing department the charges are valid. The billing department has sent to you the URL report that reflect the sites visited on the internet with the sim card added to this contract.
Please contact the 808 call center to assist you with the payment arrangement to the account this account is in 90+ days arrears and will be handed over to the legal department.
The account paid short 22-1-2016.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the billing department has validated the charges for the usage on the August invoice, as per the billing department the charges are valid. The billing department has sent to you the URL report that reflect the sites visited on the internet with the sim card added to this contract.
Please contact the 808 call center to assist you with the payment arrangement to the account this account is in 90+ days arrears and will be handed over to the legal department.
The account paid short 22-1-2016.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply22 Feb 2016, 07:27
Official
Hello 76Marinda,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the billing department has validated the charges for the usage on the August invoice, as per the billing department the charges are valid. The billing department has sent to you the URL report that reflect the sites visited on the internet with the sim card added to this contract.
Please contact the 808 call center to assist you with the payment arrangement to the account this account is in 90+ days arrears and will be handed over to the legal department.
The account paid short 22-1-2016.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the billing department has validated the charges for the usage on the August invoice, as per the billing department the charges are valid. The billing department has sent to you the URL report that reflect the sites visited on the internet with the sim card added to this contract.
Please contact the 808 call center to assist you with the payment arrangement to the account this account is in 90+ days arrears and will be handed over to the legal department.
The account paid short 22-1-2016.
Kind Regards,
Alice van der Merwe
***