IB
IZAAN B
1 reviews | Active since Oct 2015
27 Oct 2015, 15:16
Billing Account / Poor Service
MTN billed me for data bundles requested. I had specific specifications, capped the phone, made it pay-as-you-go when I signed the contract with MTN.. They suspended my line on the 14th of September 2015. I visited MTN stores, I phoned the call centre and sent emails to Regina Moloi without ANY FEEDBACK OR ANY SUCCESS. The legal department investigate the issue and still I did not have any feedback. They gave me a credit but I must wait till next month that the credit appear on my statement. Still the problem is not solve yet and my line is still suspended. Bad, poor service from MTN. *********** people that cannot do their job at MTN.
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Replies (1)
MTN South Africa's replyOfficial
29 Oct 2015, 13:21Hello Izaan01,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the credit has been passed against the account but not as yet captured. The account balance is now R4326.95 after the credit has been captured to the account the account balance will be R2474.61 this need to be paid to bring the account balance to R0.00. Once the payment reflect the lines can be removed out from legal and the lines activated.
Kind regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the credit has been passed against the account but not as yet captured. The account balance is now R4326.95 after the credit has been captured to the account the account balance will be R2474.61 this need to be paid to bring the account balance to R0.00. Once the payment reflect the lines can be removed out from legal and the lines activated.
Kind regards,
Alice van der Merwe
***
MTN South Africa's reply29 Oct 2015, 13:21
Official
Hello Izaan01,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the credit has been passed against the account but not as yet captured. The account balance is now R4326.95 after the credit has been captured to the account the account balance will be R2474.61 this need to be paid to bring the account balance to R0.00. Once the payment reflect the lines can be removed out from legal and the lines activated.
Kind regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the credit has been passed against the account but not as yet captured. The account balance is now R4326.95 after the credit has been captured to the account the account balance will be R2474.61 this need to be paid to bring the account balance to R0.00. Once the payment reflect the lines can be removed out from legal and the lines activated.
Kind regards,
Alice van der Merwe
***