BILLING A CLIENT FOR DATA USED ON A DEACTIVATED AC

FROM BILLING, DATA, TECHNICAL DEPT FROM MAILS TO MANY CALLS NO ONE IS GIVING ME ANSWERS FOR THE AMOUNT OF R 2577 TAKEN OF MY BANK ACCOUNT BY MTN(R 285 CONTRACT) AT THE END OF JULY ON A DATA PACKAGE THAT HAS NOT BEEN USED FOR MONTHS DUE TO CONNECTIVITY PROBLEMS. BACK AND FORTH TO BRANCH WITH DIFFERENT SOLUTIONS ALL THE TIME UNTIL I GET SEND TO THE TECHNICAL ADVISER ON THE 4TH AUGUST, WHO IS THE FIRST WISE PERSON IN MONTHS THAT ADVISED THE ACCOUNT HAS BEEN SUSPENDED AND THATS WHY WE HAVE BEEN UNABLE TO CONNECT. HE TOLD ME TO CALL CUSTOMER CARE WHO I GOT A REF NO FOR AS HE CONFIRMED IT WAS DEACTIVATED AND IT WOULD IMMEDIATELY BE ACTIVATED AGAIN. I THEN CONTACTED CUSTOMER CARE TO GET A REFUND - EXPLAIN WHO USED DATA ON A SUSPENDED ACCOUNT? AND THEN STILL GET A ASTRONOMICAL BILL FOR USAGE THAT I WANT AN EXPLANATION FOR. A URL REPORT I WAS TOLD WILL GIVE ME THE USAGE FROM APRIL TO END AUGUST IS NEEDED. THE CONSUMER WATCH HAS RECEIVED MANY COMPLAINTS REGARDING DATA BILLS FROM MTN BUT THIS MUST BE A FIRST-CHARGED FOR DATA ON A SUSPENDED ACCOUNT! SURELY PEOPLE CANT JUST SUSPEND A PAYING CLIENT AND NOT HAVE TO PUT A NAME TO THE PERSON TAKING THE ACTION ON THE MTN SYSTEM. I WANT ANSWERS!