jN
jaco N
1 reviews | Active since Jul 2015
08 Sept 2015, 18:00
Billing
Mtn's feedback is terrible, no one answers our query <br> praveshini didnot reply on our data usage limit of R250,<br> And our account limit of R12000, apparently it disappeared or moved? Our account manager doesnt even whant to talk to us and nothing about any of our querries has been resolved! We Have a data usage limit of R250! I luckely saved the sms when I upgraded our data contract, we have a R12000 credit limit on all our accounts, our billing runs from the 11 till the 11, the date we opened the limit for that month was the 9/4/2015 that billing period ended the 11/4/2015! So the excuse of billing limit only apply or works once in a billing period, has nothing to do with the rest of the billing periods of the 5,6,7,8 months billing???? Mtn is the only service provider with such bad service to their clients other networks come back and help their clients, Check our record and see our usage and payment record, how can our bill just run away from the 5/2015 billing period! All Mtn says it's valid they don't come back about our credit limits or the out of bundle increase??? And each person has a different answer which still leads no where I am very angry and disappointed
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MTN South Africa's replyOfficial
10 Sept 2015, 12:46Hello jacoN37,
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up the credit has been granted to the account.
Good day, A credit request of R10713.41including vat for usage Charges has been sent through for approval for cell no:*** invoice/s date:2015-07-11 and 2015-08-11.
We confirmed the credit limit is for R1200.00 for all 4 lines. On cell *** the usage limit has been set up 15-7-20153 , once the unbilled invoices balance reach near 95% of the credit limit the system will Barr the SIM card for outgoing calls.
1. *** on open line: Anytime 1200.
2. *** on open line : 2GB
3. *** open 1GB contract expired 2014-11-30.
4. *** Telemetry Express ,expired 2013-01-16.
5.*** Telemetry Express expired 2014-06-19
6. *** Prodata Sub expired 2014-11-09.
On the open package the account will be billed if the data/rand value airtime has been used up. The account balance is R 34,616.21.
Since April the out of bundle rates increased to R0.99.
The debit order returned unpaid since July 2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up the credit has been granted to the account.
Good day, A credit request of R10713.41including vat for usage Charges has been sent through for approval for cell no:*** invoice/s date:2015-07-11 and 2015-08-11.
We confirmed the credit limit is for R1200.00 for all 4 lines. On cell *** the usage limit has been set up 15-7-20153 , once the unbilled invoices balance reach near 95% of the credit limit the system will Barr the SIM card for outgoing calls.
1. *** on open line: Anytime 1200.
2. *** on open line : 2GB
3. *** open 1GB contract expired 2014-11-30.
4. *** Telemetry Express ,expired 2013-01-16.
5.*** Telemetry Express expired 2014-06-19
6. *** Prodata Sub expired 2014-11-09.
On the open package the account will be billed if the data/rand value airtime has been used up. The account balance is R 34,616.21.
Since April the out of bundle rates increased to R0.99.
The debit order returned unpaid since July 2015.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply10 Sept 2015, 12:46
Official
Hello jacoN37,
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up the credit has been granted to the account.
Good day, A credit request of R10713.41including vat for usage Charges has been sent through for approval for cell no:*** invoice/s date:2015-07-11 and 2015-08-11.
We confirmed the credit limit is for R1200.00 for all 4 lines. On cell *** the usage limit has been set up 15-7-20153 , once the unbilled invoices balance reach near 95% of the credit limit the system will Barr the SIM card for outgoing calls.
1. *** on open line: Anytime 1200.
2. *** on open line : 2GB
3. *** open 1GB contract expired 2014-11-30.
4. *** Telemetry Express ,expired 2013-01-16.
5.*** Telemetry Express expired 2014-06-19
6. *** Prodata Sub expired 2014-11-09.
On the open package the account will be billed if the data/rand value airtime has been used up. The account balance is R 34,616.21.
Since April the out of bundle rates increased to R0.99.
The debit order returned unpaid since July 2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up the credit has been granted to the account.
Good day, A credit request of R10713.41including vat for usage Charges has been sent through for approval for cell no:*** invoice/s date:2015-07-11 and 2015-08-11.
We confirmed the credit limit is for R1200.00 for all 4 lines. On cell *** the usage limit has been set up 15-7-20153 , once the unbilled invoices balance reach near 95% of the credit limit the system will Barr the SIM card for outgoing calls.
1. *** on open line: Anytime 1200.
2. *** on open line : 2GB
3. *** open 1GB contract expired 2014-11-30.
4. *** Telemetry Express ,expired 2013-01-16.
5.*** Telemetry Express expired 2014-06-19
6. *** Prodata Sub expired 2014-11-09.
On the open package the account will be billed if the data/rand value airtime has been used up. The account balance is R 34,616.21.
Since April the out of bundle rates increased to R0.99.
The debit order returned unpaid since July 2015.
Kind Regards,
Alice van der Merwe
***
Best regards,