PF
Paul F

1 reviews | Active since Jul 2010

01 Sept 2015, 14:22

Billing

I recently complained about an anomaly on my bill R28000 for SMSs - according to thier system I sent 36000 sms messages over a 12 hour period - ie 1 per second with no content and no duration - physically impossible. A pattern which apparently continued despite me suspending the account.<br> <br> Despite several phone calls and personal visits and escalations of the issue over the last 3 weeks I have had no feedback or acknowledgement from them.<br> <br> Maybe now that I have refused to pay they might just have the courtesy of a reply - they have after received on time each month amounts which total about a quarter of a million Rand during the 20 years I have been a loyal customer.<br> <br> The phone number In question is ***<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Sept 2015, 15:34
Official
Hello paulfitz,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***

Best regards,