BILLING

Hi. I've been trying to get a itemised billing from MTN for 4 months for a R5000 bill as they charged me R4000 for data although I had a bundle. I logged complaints and billing requests in store 4 times, called twice, email costumer services 3 times and sent a message on Hello Peter. Responds I got went from you are not registered for the service , it will cost you R 21 which I agreed to twice , the email was sent as we speak, billing is correct sent to MTN store and not me and one query got closed because they took too long to look at it. Seriously ***??? My contract expired on the 3rd of this month bit I can not cancel it as my sim is suspended and the account locked and I owe money. As a result I lost money as I use the fine for work and my clients can't get hold of me. I was also told the contract will continue and I will be charged even though I can't use the fone. I requested the contact info for the ombudsman as they should legally give it on request but this was ignored twice. As a result I will be submitting a complaint with Icasa. Maybe then you will wake up and care about your clients. I want my contract cancelled immediately and I won't be paying any bills as u cost me.