1 reviews | Active since Feb 2017
<p>Hi there</p> <p>I went last year to get a contract with Mnt since then I had problems with the contract</p> <p>1. The number they give me was an old recycled number ever since the I had problems with debtors phone me an sms all day that I own them money ect,numbers phone me to speak to a lady that I don't even know!</p> <p>2. Went to Mnt in north cape mall asked them what can I do about this and the lady told me noting can be done!!!!</p> <p>3. Went to enquirer about my bill I saw there was an amount being deducted from me and I am not aware of another number on the contract so I asked the lady at Mtn to investigate this matter because Mnt was already deducting two months of R99 extra on my debiet order! Furthermore she looked at the content of my contract and found that the R99 the is being deducted from me was for some other Mnt client?!!! How in the world do you explain this? I asked her to attend to the matter and she said it will take 48h!! I am still waiting for an response from Mtn it is almost 3 weeks now and no one can give me an answer and the best thing of all the lady at the mall tells me her hands is cut off she can't do enyting for me because it is Mnt fault please lady what about CLIENT SERVICE!!!!</p>
Good day Corlia,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please be advised that a ***** case needs to be logged for such matters and in order for us to log the ***** case we will need an affidavit and a certified ID copy to be sent to *** so we can assist further. The affidavit should state that you did not open the additional contract that bills you R99.01 monthly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Corlia,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please be advised that a ***** case needs to be logged for such matters and in order for us to log the ***** case we will need an affidavit and a certified ID copy to be sent to *** so we can assist further. The affidavit should state that you did not open the additional contract that bills you R99.01 monthly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
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