TS
Tracey S
1 reviews | Active since Sept 2010
05 Jan 2017, 10:51
Billing
<p>For the 3rd year running now I have had billing problems!!!! I have changed my contract to a month to month package for R449pm and I am still being billed according to my old contract. This happened in Dec 2014 too and took my 20 mths to sort out. I want to know why cusomers cannot talk to MTN billing as this is so totally unacceptable and very obviouslly where the problems are!!! Will a senior person with some brains please call me to fix this!!!</p>
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MTN South Africa's replyOfficial
13 Jan 2017, 14:44Good day Tracey,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Please note that as per REQ:***, a credit of R111.59 was passed on your account or services not removed on migration and these have now been removed.
Kindly accept our sincere apologies for any inconvenience caused. We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply13 Jan 2017, 14:44
Official
Good day Tracey,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Please note that as per REQ:***, a credit of R111.59 was passed on your account or services not removed on migration and these have now been removed.
Kindly accept our sincere apologies for any inconvenience caused. We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,