Billing
<p>I contacted MTN customer service because of billing isues. I queried the high amount outstanding on my account and was told that it was due to a recurring data bundle. However, I know for a fact that I cancelled all recurring data bundles a few months ago using the USSD code function. I confirmed that I had no recurring bundles on my account before I contacted Customer Support. When I mentioned this to the agent, she said that it is still active on their system and was never cancelled. I did not receive any recurring data except the once off data bundles I requested. Can you please resolve this issue? Thanks.</p>
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MTN South Africa's replyOfficial
08 Dec 2016, 20:44Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please note that a billing query has been logged for investigation, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply08 Dec 2016, 20:44
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please note that a billing query has been logged for investigation, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,