Billing
<p>I have received an sms from MTN stating that I have to pay R2200 to avoid service suspension. I did not receive any statement from MTN regarding such a huge amount. The only statement I received, was my for my normal subscription. I have made a payment of R500 in the beginning of the month as I normally do. Can you please assist. Thanks.</p>
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MTN South Africa's replyOfficial
09 Nov 2016, 11:13Thank you for your post.
We apologize for any inconvenience incurred.
The account balance on the 5-9-2016 was R479.14, invoices for September added to the account and the account balance on the 20-9-2016 was R3200.27, payment for R500 received and the account balance on the 4-10-2016 was R2700.27.
Invoice for October added on account and balance on the 20-10-2016 was R4837.84, payment for R500.00 received and account balance R4337.84 1-11-2016. the open items report has been sent to you via customer care ***.
The account is paid short.
The email address we have on the account ***. Invoices for September and October for cell *** has been resent to you.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply09 Nov 2016, 11:13
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The account balance on the 5-9-2016 was R479.14, invoices for September added to the account and the account balance on the 20-9-2016 was R3200.27, payment for R500 received and the account balance on the 4-10-2016 was R2700.27.
Invoice for October added on account and balance on the 20-10-2016 was R4837.84, payment for R500.00 received and account balance R4337.84 1-11-2016. the open items report has been sent to you via customer care ***.
The account is paid short.
The email address we have on the account ***. Invoices for September and October for cell *** has been resent to you.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,