CG
Claire G
1 reviews | Active since Sept 2016
27 Sept 2016, 12:53
Billing
<p>Since Autopage was dissolved and MTN took over my billing I have recieved EXACTLY the same bill now, to the cents, for about 4/5 months. Strangely enough, it is the same amount which Autopage billed me the month just before they were dissolved. This leads me to think MTN doesn't have a clue what my actual usage is, which concerns me. My contract expires now in November and at this rate and I'm severally considering moving service providers.</p>
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MTN South Africa's replyOfficial
28 Sept 2016, 23:36Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply28 Sept 2016, 23:36
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,