XY
X Y
1 reviews | Active since Jul 2016
26 Aug 2016, 06:59
billing
<p>I have asked customer care to investigate why my bill is over the contracted amount. i was nto informed i would also be charged a promo fee. This month the fee has increased by a further R15 on the bill. This is my 2nd contract where i am being overcharged, my contracted amt for my 3g modem was R79 but a couple of months into the contract it was changed to R85pm. what gives MTN the right to amend the contracts to their advantage. i can accept increase data and call charge rates...but not signed contracted for 24mnths etc. if i had to decide to only pay r20pm wnt i be handed over to legal for defaulting? please investigate both contracts and provide feedback</p>
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Replies (3)
MTN South Africa's replyOfficial
30 Aug 2016, 13:54Thank you for your post
MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
You may visit www.mtn.co.za for the updated pricing, product info and Terms and Conditions
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply30 Aug 2016, 13:54
Official
Thank you for your post
MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
You may visit www.mtn.co.za for the updated pricing, product info and Terms and Conditions
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
XY
X Y's updateReviewer Update
30 Aug 2016, 17:16I'm sorry in ur haste to dismiss my query u failed to read the contents of my complaint.let's try this again I take out a 24 month contract for r55.I get charged more than r55 in both of the 2 months of my new contract. I should NOT be charged more than the advertised price because then what is the use of signing a 24 month contract??? This is on 2 of my mtn contracts I don't have a problem with the other 2 service providers.what gives mtn the other right to amend contact s without notification or consent from the PAYER?
XY
X Y's update30 Aug 2016, 17:16
Reviewer Update
I'm sorry in ur haste to dismiss my query u failed to read the contents of my complaint.let's try this again I take out a 24 month contract for r55.I get charged more than r55 in both of the 2 months of my new contract. I should NOT be charged more than the advertised price because then what is the use of signing a 24 month contract??? This is on 2 of my mtn contracts I don't have a problem with the other 2 service providers.what gives mtn the other right to amend contact s without notification or consent from the PAYER?
XY
X Y's updateReviewer Update
14 Sept 2016, 14:37Could someone investigate and revert should I not receive a response I will reverse debits nd no further payment wi be made until I receive feedback, as always mtns service stinks
XY
X Y's update14 Sept 2016, 14:37
Reviewer Update
Could someone investigate and revert should I not receive a response I will reverse debits nd no further payment wi be made until I receive feedback, as always mtns service stinks