tM
tlou M
1 reviews | Active since Dec 2010
04 Jul 2016, 10:54
BILLING
<p>I was phoned in May by MTN to add a third line. The person advised that i'll only pay R99 for the new line and i was happy with that. Got the statement on the 20/06/2016 which did not make sense i phoned MTN and the consultant advised that they'll debit R642 i asked why and she said its including prorata and connection fee which i not advised of. On my ded date they only debitted R447 and i tried calling them to find out what happening and it seems like they don't know what they are doing. Asked to speak to the manager and the guy decided to cut the call. Thank you for showing me your true colours when my contranct for other 2 lines will be ending in 3 months. i'll be very happy to leave MTN</p>
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MTN South Africa's replyOfficial
05 Jul 2016, 13:23Good day Tlou,
Thank you for your post.
We apologize for the inconvenience experienced due to the unprofessional behaviour received from our consultant. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with the undesirable behaviour.
Kindly be advised that on your first invoice, you are charged pro rata monthly subscription which will depend on how many days are left until your next billing cycle plus your monthly subscription as per business rules.
Please note that your account is debited a month in arrears. The invoice dated 2016-05-20 was debited on 2016-06-30. The invoice dated 2016-06-20 which includes the new line will be debited end of July.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply05 Jul 2016, 13:23
Official
Good day Tlou,
Thank you for your post.
We apologize for the inconvenience experienced due to the unprofessional behaviour received from our consultant. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with the undesirable behaviour.
Kindly be advised that on your first invoice, you are charged pro rata monthly subscription which will depend on how many days are left until your next billing cycle plus your monthly subscription as per business rules.
Please note that your account is debited a month in arrears. The invoice dated 2016-05-20 was debited on 2016-06-30. The invoice dated 2016-06-20 which includes the new line will be debited end of July.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,