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lebogang S

1 reviews | Active since Oct 2011

10 Jun 2016, 07:11

Billing

<p>I have a contract with MTN. There was a billing problem one of the month, i think this happened when i upgraded. I am told there is an R886 amount outstanding and i never skip a payment. My line is suspended now without being given time to pay. I get paid on the 15th of every month and if MTN was fair they would have given me till then to make the payment. I will only be able to make the payment on Wednesday. till then what must happen? I feel as a clent the company does not check our profiles and check the payment trends, as i pay on time every month.</p> <p>I feel unfairly treated. Please open up my line till Wednesday.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply13 Jun 2016, 10:10
Official

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

As per our telephone conversation you have confirmed that the matter was resolved via the 808 customer care.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********

Best regards,