1 reviews | Active since Jun 2015
Billing
I have 2 contracts with mtn which they made into one account.i was billed R2300 for the steppe tablet which i pay R89 in the month.I dont know why they billed me that high amount cause my son just play games and i limit his time spend on the tablet. I asked for a statement of that account which they said i do get it via sms but its not true then i would know why i got billes ao high, i only get a sms statement for my top up samsumg s4mjni account. I believe that mtn is robbing me of money. I payed the R 2300 in october cause my said the billing was for sept 2015. My request is that mtn provide me with statmentsfor my mtn steppa tablet account and if the cant provide me with statemnt as to why i got billed so high i want my money back because i believe mtn just do what they want with me and im not gonna allow this to happen everytime i got billed in october and a high amount and not using the tab nor the data mtn sends us because of the billing in september and october .I am going to the mtn store on sat 19/12/2015 to pay my account and according to me ita suppose to be R378 for both devices.the consultants in store are trained they are just there to sell contracts.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the account has been on an open 500MB during the September month the billing for the September invoice is from 20-8 until 20-9-2015 and the billing for the October month is from 20-9-2015 the usage limit has been set up set up on the account to be on Top Up 26-9-2015 since this date the account has not been billed for data charges. The account has been credited for the September data charges.
The request has been sent to the billing department to assist with the credit for the October month data charges. Allow +-10 working days for this to be resolved.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the account has been on an open 500MB during the September month the billing for the September invoice is from 20-8 until 20-9-2015 and the billing for the October month is from 20-9-2015 the usage limit has been set up set up on the account to be on Top Up 26-9-2015 since this date the account has not been billed for data charges. The account has been credited for the September data charges.
The request has been sent to the billing department to assist with the credit for the October month data charges. Allow +-10 working days for this to be resolved.
Kind Regards,
Alice van der Merwe
***
Best regards,