mK
marietjie K
1 reviews | Active since Dec 2015
17 Dec 2015, 10:24
Billing
hi. MTN is billing me for data that is not on my contract. it is top up and Cap. every month the amount is different. i hade the same problem last year, they fixed it but for vew months
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MTN South Africa's replyOfficial
21 Dec 2015, 09:31Hello mk8786,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
The only high account is for the month of 2015-09-20 of which 1 of the numbers on the account has airtime transfer and purchase of data via USSD. Please note the 2 services where initiated from your side.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo_Mas
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
The only high account is for the month of 2015-09-20 of which 1 of the numbers on the account has airtime transfer and purchase of data via USSD. Please note the 2 services where initiated from your side.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo_Mas
Best regards,
MTN South Africa's reply21 Dec 2015, 09:31
Official
Hello mk8786,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
The only high account is for the month of 2015-09-20 of which 1 of the numbers on the account has airtime transfer and purchase of data via USSD. Please note the 2 services where initiated from your side.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo_Mas
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
The only high account is for the month of 2015-09-20 of which 1 of the numbers on the account has airtime transfer and purchase of data via USSD. Please note the 2 services where initiated from your side.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo_Mas
Best regards,