NM
Nqaba M
1 reviews | Active since Jun 2015
08 Jul 2015, 16:01
Billing
I have taken my contract to Sandton store and the matter was escalated to Mtn, and I was told that they will not credit me. The contract I have clearly states that it is a top up package, please assist in this regard.
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MTN South Africa's replyOfficial
27 Jul 2015, 09:38Hello mlotshwa_nqaba,
We do apologize for any inconvenience caused and for the delayed response to your post.
We are have now perused your account and see that the usage was deemed valid as per reference number REQ:***.
The My MTN Choice packages allows you to set a limit on the account, however it is our customers responsibility to request the limit according to their budgets.
Regards
Tim
MTN Complaints Management Team
We do apologize for any inconvenience caused and for the delayed response to your post.
We are have now perused your account and see that the usage was deemed valid as per reference number REQ:***.
The My MTN Choice packages allows you to set a limit on the account, however it is our customers responsibility to request the limit according to their budgets.
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply27 Jul 2015, 09:38
Official
Hello mlotshwa_nqaba,
We do apologize for any inconvenience caused and for the delayed response to your post.
We are have now perused your account and see that the usage was deemed valid as per reference number REQ:***.
The My MTN Choice packages allows you to set a limit on the account, however it is our customers responsibility to request the limit according to their budgets.
Regards
Tim
MTN Complaints Management Team
We do apologize for any inconvenience caused and for the delayed response to your post.
We are have now perused your account and see that the usage was deemed valid as per reference number REQ:***.
The My MTN Choice packages allows you to set a limit on the account, however it is our customers responsibility to request the limit according to their budgets.
Regards
Tim
MTN Complaints Management Team
Best regards,