CD
Charles D
1 reviews | Active since Jun 2015
02 Jul 2015, 20:26
Billing
I am very disappointed with how mtn has been handling my bill recently ,i have been acquiring bank charges because of the debit order days they have put on the system,my pay day changed from the 27th to the 07th of each month and till today am struggling to get the correct debit order date and when i went to the office they say they can only change once the payment is reflecting <br> <br> such an inconvenience cause u have to travel to the branch as the call centre is not operational ,,So Disappointing
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MTN South Africa's replyOfficial
23 Jul 2015, 14:36Hello CharlesDi,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the debit order date has been changed to the 07th as requested. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the debit order date has been changed to the 07th as requested. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply23 Jul 2015, 14:36
Official
Hello CharlesDi,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the debit order date has been changed to the 07th as requested. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the debit order date has been changed to the 07th as requested. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Best regards,