SV
Susan V
1 reviews | Active since Jul 2013
22 Jun 2015, 15:13
Billing
MTN has been overbilling me for 3 months now. I get invoices that say packet switched data and I have no idea what its for because my contract is capped. in April I was overcharged with 200r and now I have been overcharged with 600r. and calling their call center is a waste of time since it is closed. all the branches say that they can not help. this is ****************. why must I pay for something I don't know.
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MTN South Africa's replyOfficial
29 Jun 2015, 09:40Hello sosana25,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that on the 7th of March, an upgrade was done on ***. The upgrade resulted in package and subscription changes. The invoice dated 2015-03-20, includes the new monthly subscription fee of R539 plus insurance of R140 and a once off upgrade fee.
Your contract line *** is capped at R1.00. Packet switched data calls are charges incurred for internet usage. For the invoice dated 2015-03-20 and 2015-04-20, you were charged R0.88 for packet switch data calls, the cap limit of R1.00 was not exceeded.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that on the 7th of March, an upgrade was done on ***. The upgrade resulted in package and subscription changes. The invoice dated 2015-03-20, includes the new monthly subscription fee of R539 plus insurance of R140 and a once off upgrade fee.
Your contract line *** is capped at R1.00. Packet switched data calls are charges incurred for internet usage. For the invoice dated 2015-03-20 and 2015-04-20, you were charged R0.88 for packet switch data calls, the cap limit of R1.00 was not exceeded.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply29 Jun 2015, 09:40
Official
Hello sosana25,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that on the 7th of March, an upgrade was done on ***. The upgrade resulted in package and subscription changes. The invoice dated 2015-03-20, includes the new monthly subscription fee of R539 plus insurance of R140 and a once off upgrade fee.
Your contract line *** is capped at R1.00. Packet switched data calls are charges incurred for internet usage. For the invoice dated 2015-03-20 and 2015-04-20, you were charged R0.88 for packet switch data calls, the cap limit of R1.00 was not exceeded.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that on the 7th of March, an upgrade was done on ***. The upgrade resulted in package and subscription changes. The invoice dated 2015-03-20, includes the new monthly subscription fee of R539 plus insurance of R140 and a once off upgrade fee.
Your contract line *** is capped at R1.00. Packet switched data calls are charges incurred for internet usage. For the invoice dated 2015-03-20 and 2015-04-20, you were charged R0.88 for packet switch data calls, the cap limit of R1.00 was not exceeded.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,