LR
Linda R
1 reviews | Active since Oct 2010
09 Jun 2015, 19:23
Billing
My account A*** ***)data charges not as per contract, can't get hold of Curtomer Service. Please contact me on ***.
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Replies (1)
MTN South Africa's replyOfficial
24 Jun 2015, 11:10Hello derlingeo,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
According to our system you have used *** bytes which equals to about 3Gigs of data. The matter has however been escalated to the relevant management team for urgent attention of investigation on the May invoice and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
According to our system you have used *** bytes which equals to about 3Gigs of data. The matter has however been escalated to the relevant management team for urgent attention of investigation on the May invoice and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply24 Jun 2015, 11:10
Official
Hello derlingeo,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
According to our system you have used *** bytes which equals to about 3Gigs of data. The matter has however been escalated to the relevant management team for urgent attention of investigation on the May invoice and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
According to our system you have used *** bytes which equals to about 3Gigs of data. The matter has however been escalated to the relevant management team for urgent attention of investigation on the May invoice and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,