BILLING

We've had an account with MTN for over 8 years - debit order always run and matches to statements received. This month our services were disconnected, when querying we were told that there is an amount of /- R290 outstanding - according to Nonhlanhla there was a short payment - BUT MTN deducts debit order every month - the outstanding amount can't be pin pointed. I have asked numerous times for exactly what it was - but she can't give me a proper answer!! I asked to speak to a different consultant as she can't explain correctly to me, she transferred me, but after holding on another 15 minutes, after I had already spent nearly 40 minutes on the phone I dropped the call. HOW must I sort this out?? Nonhlanhal can't help! Thabang at the MTN store at Cavendish Glen in Kempton Park can't help - they don't seem to understand exactly what is happening!!