kM
ketso M
1 reviews | Active since Dec 2013
07 May 2015, 21:16
Billing
hi- my husband has been trying to get clarity from MTN about debit orders they made from my Fnb account and no one has been about to explain. I sent an email to [Email Removed] but n on has responded to this email. In March and April I was charged the following amounts: <br> April: 1811.66<br> March: 1361.19<br> <br> My husband called MTN to request the 3G account to be debited from the FNB account which 2 calling accounts are debited from Nedbank. In March he requested this again. This is the first point.<br> <br> The 2nd issue is that on my 3G account I pay 699, and nobody from the people we spoke with could tell us what the difference is for.<br> <br> I need clarity on this.
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MTN South Africa's replyOfficial
02 Aug 2016, 14:47Good Day Ketso,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values. Should you have a similar experience in future please do not hesitate to request to speak to one of our supervisors.
Kindly note that inconveniencing our customers is definitely not the kind service MTN would like to give to its customers. We aim to provide the most efficient and excellent customer service and all our consultants are trained to offer exactly that and more. We are trully sorry that you were inconvenienced in such a manner.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply02 Aug 2016, 14:47
Official
Good Day Ketso,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values. Should you have a similar experience in future please do not hesitate to request to speak to one of our supervisors.
Kindly note that inconveniencing our customers is definitely not the kind service MTN would like to give to its customers. We aim to provide the most efficient and excellent customer service and all our consultants are trained to offer exactly that and more. We are trully sorry that you were inconvenienced in such a manner.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,