1 reviews | Active since Apr 2015
BILLING
I have purchased a laptop with a modem from Mtn on a 24 Month contract in January 2012. I was told by the shop assistant at Mtn Church str that the contract will automatically end in January 2014. This year (January 2014) I payed my last bill and hoped to be a free man but to my surprise I received an invoice stating that I still owe the laptop. I called customer care and they promised to look into the matter and cancel the contract. I had hoped they did that but surely as *********** as they are, they never did it. Two weeks later I recieved another invoice stating that I owe them money. I called again and I was given a REF NO\ *** and told that the matter will be resolved. To my surprise
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number was migrated to pre-paid and a credit was passed for the late cancellation on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number was migrated to pre-paid and a credit was passed for the late cancellation on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
