billing

Good day,

I have been receiving actually a very bad service from MTN customer service and Billing department.This has been going on from October 2018 till to date.

I have heard numerous calls to the call centre and the Call centre Supervisor which still no help or changes have been made to my account.Being told that lm owing money from January 2018 and my question to that is why being told only in OCTOBER what is the billing department doing if they could pick errors in October for Jan which l provided all the payments that l made and they came back telling me that sorry it was our Error from our side we didn't allocate all the amounts to the correct number as l have 3 numbers on my account(please note all this is happening my line is SOFT LOCKED)THIS WAS OCT 2018

NOVEMBER 2018 same issue happens line gets SOFT LOCKED,l call in and spoke to the consultants asked them whats the problem got told l owing again and lately came back and told me that money wasn't allocated to all the numbers and asked to speak to Supervisor was told no Supervisor on the floor l must call in a bit later or the next day.(note my line is SOFT LOCKED AGAIN) ********** 81 this was the reference number given to me which till today ticket still not resolved. 10 DECEMBER 2018 same issue,line SOFT LOCKED,had a burglar Alert at home could not call for emergency help as my line was SOFT LOCKED again, called in spoke to VEESHAN VESRAM who tried to assist meal could say he tried his best but still no ticket was resolved to fix my account.ticket was logged to Billing 1- ********** 6516 and ********** 98 which till today still pending(not resolved)l was advised that the turn around time for tickets its 2-3 working days but my one is now over months,HOW IS THIS POSSIBLE? 14 JAN 2019 STILL THE SAME PROBLEM PERSISTS,GUYS IM REALLY ****ED OFF AND I DONT KNOW WHAT TO DO WITH THIS NETWORK ********** 40 ticket was logged again. 22 JAN 2019 called in for upgrade been told that my account is owing and clearly is flagged that lm a bad payer won't be able to UPGRADE.

IM NEED URGENT HELP I CANT SWALLOW THIS ANYMORE ITS TOO MUCH IM ENOUGH.

Regards Pinkie