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Phillistus M
1 reviews | Active since Oct 2016
02 Jul 2018, 14:41
billing
I have had the contract from 2008 if i remember correctly and in May the contact for my 3rd line ended and i chaged it to prepaid. to my suprise now end of June I realised that the monthly payment has not chnaged. I called MTN and the consultant tells me that i missed the 1st payment when i took the contact in 2008 so the system sees that my contact will be ending in October so it is recollecting outstanding payments. As far as i remember i never missed a single payment with MTN and if the system was doing the checking whey did it not do this over the years and no one saw it fit to call me and advise me about this story that i'm hearing.
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MTN South Africa's replyOfficial
04 Jul 2018, 02:54Good day Phillistus,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your debit order runs a month later. This is due to your debit order date being so close to your invoice date. We cannot debit you until you have received your invoice in the event you have a query on your invoice.. Your account is up to date, but you are debited a month later.
Kind regards,
Complaints Management Team.
Best regards,
MTN South Africa's reply04 Jul 2018, 02:54
Official
Good day Phillistus,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your debit order runs a month later. This is due to your debit order date being so close to your invoice date. We cannot debit you until you have received your invoice in the event you have a query on your invoice.. Your account is up to date, but you are debited a month later.
Kind regards,
Complaints Management Team.
Best regards,