MR
Mathapelo R
1 reviews | Active since Jan 2015
13 Jun 2018, 13:59
Billing
So i have an mtn contract that i cant get off even though it was sold as a month to month. I called on saturday and was told i cant close the account with an outstanding amount... which is fine but i dont want the airtime and data they send so i dont want a new invoice to run. I will pay the current outstanding but STOP BILLING i dont need the contract anymore.
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Replies (3)
MTN South Africa's replyOfficial
13 Jun 2018, 17:41Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Kindly be advised that we have engaged the retentions team to make contact with you and resolve accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply13 Jun 2018, 17:41
Official
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Kindly be advised that we have engaged the retentions team to make contact with you and resolve accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MR
Mathapelo R's updateReviewer Update
14 Jun 2018, 11:37Call me on the number ********** 850. I will pay on the 23rd R605 PLEASE close the contract I don't want it anymore
MR
Mathapelo R's update14 Jun 2018, 11:37
Reviewer Update
Call me on the number ********** 850. I will pay on the 23rd R605 PLEASE close the contract I don't want it anymore
MR
Mathapelo R's updateReviewer Update
20 Jun 2018, 13:49Can you respond by calling me
MR
Mathapelo R's update20 Jun 2018, 13:49
Reviewer Update
Can you respond by calling me