MN
Maria N
1 reviews | Active since Feb 2014
22 Dec 2017, 09:42
billing
i have a contract with mtn is my second month now but our agreement was my phones will be R69.00 per month for 24months now they are charging me R293.00 per month which I didn't agree on .And I complained about it but nothing happens I want the mtn team to listen to the recording that the sales lady who call me we agreed on I can afford this kind of money
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Dec 2017, 16:31Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have engaged with our billing department to rectify the package and pass the credit for the incorrect billing.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply26 Dec 2017, 16:31
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have engaged with our billing department to rectify the package and pass the credit for the incorrect billing.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,