Billing
So I made arrangements with one of the MTN consultants last month because I couldnt pay my account of which I explained that I got retched and I will only be able to deposit R400 and I will finish the rest of the bill month end August. Now when I receive my billing it has gone up by R700 and when I call to findout Im told that it was charges for the debit order but to my surprise I didnt authorize any debit order I cancelled the debit order in July already so my question is why must I pay for debit order money if i have cancelled it? Can this be sorted so that I can be able to pay my normal balance.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
01 Sept 2017, 22:32Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the last debit order requested on the account was in May 2017, the system billed the account in arrears due to your invoice date the 20th.
On the 31-5-2017 the account balance was R893. Invoice for June added to the account, payment for R900.00 received on the 30-6-2017. Balance on the 30-6-2017=R886.00
Invoice for July added to the account , balance on the 20-7-2017=R1770.25
Payment for R400 received , account balance on the 10-8-2017=R1370.25
Invoice for August added to the account, balance on the 20-8-2017=R 2,254.50
The account is paid short when payment is done, new invoice added that push the account balance.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply01 Sept 2017, 22:32
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the last debit order requested on the account was in May 2017, the system billed the account in arrears due to your invoice date the 20th.
On the 31-5-2017 the account balance was R893. Invoice for June added to the account, payment for R900.00 received on the 30-6-2017. Balance on the 30-6-2017=R886.00
Invoice for July added to the account , balance on the 20-7-2017=R1770.25
Payment for R400 received , account balance on the 10-8-2017=R1370.25
Invoice for August added to the account, balance on the 20-8-2017=R 2,254.50
The account is paid short when payment is done, new invoice added that push the account balance.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
01 Sept 2017, 22:33Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the last debit order requested on the account was in May 2017, the system billed the account in arrears due to your invoice date the 20th.
On the 31-5-2017 the account balance was R893. Invoice for June added to the account, payment for R900.00 received on the 30-6-2017. Balance on the 30-6-2017=R886.00
Invoice for July added to the account , balance on the 20-7-2017=R1770.25
Payment for R400 received , account balance on the 10-8-2017=R1370.25
Invoice for August added to the account, balance on the 20-8-2017=R 2,254.50
The account is paid short when payment is done, new invoice added that push the account balance.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply01 Sept 2017, 22:33
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the last debit order requested on the account was in May 2017, the system billed the account in arrears due to your invoice date the 20th.
On the 31-5-2017 the account balance was R893. Invoice for June added to the account, payment for R900.00 received on the 30-6-2017. Balance on the 30-6-2017=R886.00
Invoice for July added to the account , balance on the 20-7-2017=R1770.25
Payment for R400 received , account balance on the 10-8-2017=R1370.25
Invoice for August added to the account, balance on the 20-8-2017=R 2,254.50
The account is paid short when payment is done, new invoice added that push the account balance.
Kind Regards,
Alice van der Merwe
Best regards,
's updateReviewer Update
04 Sept 2017, 13:03I don't understand why this was not explained to me because I called a numerous times and I physically went to the store to arrange a payment arrangement which no one cared to explain about the accrued billing. I only have R1400 which is the one I planned and arranged to pay month end August so what is going to happen in my billing for September?
's update04 Sept 2017, 13:03
Reviewer Update
I don't understand why this was not explained to me because I called a numerous times and I physically went to the store to arrange a payment arrangement which no one cared to explain about the accrued billing. I only have R1400 which is the one I planned and arranged to pay month end August so what is going to happen in my billing for September?