BB
Brendan B
1 reviews | Active since Jul 2011
09 Mar 2015, 12:07
Billing
Dear Mantoa<br> <br> Please find your response sent to me today. Thank you. However im still somewhat concerned with my experience in the past 3 months with MTN billing and would like to discuss the prevention of this in future if possible. Could you kindly call or email me. Again thank you for the response and action taken, i am very thankful for the asisstance.<br> <br> Hello rsa820517,<br> <br> Thank you for bringing this to our attention. <br> <br> I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that a credit has been passed on your account. <br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Best regards<br> Mantoa<br> REQ:***
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MTN South Africa's replyOfficial
12 Mar 2015, 15:36Hello rsa820517,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that have tried calling you on the number provided without any luck.
Kindly note that this was a technical glitch and going forward your out of bundle rate should be charged correctly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that have tried calling you on the number provided without any luck.
Kindly note that this was a technical glitch and going forward your out of bundle rate should be charged correctly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply12 Mar 2015, 15:36
Official
Hello rsa820517,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that have tried calling you on the number provided without any luck.
Kindly note that this was a technical glitch and going forward your out of bundle rate should be charged correctly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that have tried calling you on the number provided without any luck.
Kindly note that this was a technical glitch and going forward your out of bundle rate should be charged correctly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,