Billing

I got a new contract from MTN last year 2015 which is up to date and yet when i app**** for a second line on the 27th it was declined when i called to find out why i was told it was because of a contract i had and was paid up in 2011 that is now with the legal department.<br> <br> I was transferred to the legal department where i was told that i am still owing , i don't know how many times i kept on repeating myself telling this legal consultant that i settled that account.<br> <br> Instead of getting up from his lazy ass and find out why does it still show that i am owing and yet this account was paid up and closed, he says i should investigate than puts me on hold for 15 minutes where i decided to hang up as i thought he had logged off. <br> <br> Can someone sort this out before i escalate it.<br>