cN
chantal N
1 reviews | Active since Dec 2015
09 Dec 2015, 21:24
billing
I have been trying to contact your call centre as my line has been blocked for an amount I'm supposed to pay in jan 2016.... no one can explain how this can happen when my current amount is at R1100??? Please can someone get back to me asap as this is a business line
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MTN South Africa's replyOfficial
12 Dec 2015, 12:53Hello 1409chantal,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. According to our records your line was suspended because your account has exceeded the Credit limit. Your current usage is higher than the limit hence the line was suspended.
We have picked up that the line is now reactivated and you were advised on the terms. According to our records you have requested for the Usage limit to be removed, please do not forget to monitor your usage.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. According to our records your line was suspended because your account has exceeded the Credit limit. Your current usage is higher than the limit hence the line was suspended.
We have picked up that the line is now reactivated and you were advised on the terms. According to our records you have requested for the Usage limit to be removed, please do not forget to monitor your usage.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply12 Dec 2015, 12:53
Official
Hello 1409chantal,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. According to our records your line was suspended because your account has exceeded the Credit limit. Your current usage is higher than the limit hence the line was suspended.
We have picked up that the line is now reactivated and you were advised on the terms. According to our records you have requested for the Usage limit to be removed, please do not forget to monitor your usage.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. According to our records your line was suspended because your account has exceeded the Credit limit. Your current usage is higher than the limit hence the line was suspended.
We have picked up that the line is now reactivated and you were advised on the terms. According to our records you have requested for the Usage limit to be removed, please do not forget to monitor your usage.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,