JH
Johann H
1 reviews | Active since Jul 2015
07 Dec 2015, 21:14
Billing
During the month of November I requested 300MB data bundle from MTN to be loaded on my account. I had to request it at least 3 times before I finally received it. I also requested a 1 Gig data bundle to be loaded which was done immediately. I was given the assurance that I well not be charged for the failed attempts to lead the 300MB data bundle. At the end of the month though, my account was over a R1000! I have tried to find out how that was possible, but even after giving my correct email address in order to receive the statement I have not received any statement from MTN. I am disappointed with the way MTN is conducting its business and therefore have reduced to lodge a further complaint with the Freedom Front Plus who, according to newspapers, area going to lodge a complaint at parliament against MTN. I cannot afford to pay exuberant amounts of money and neither am I willing to pay for something of which I am not sure of.
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MTN South Africa's replyOfficial
10 Dec 2015, 15:30Hello EnvoiHost,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that for the invoice dated 2015-10-20, running from the 2015-09-21 to 2015-10-20, the system shows that on the 2015-09-26 there was a request for a 500MB bundle to be loaded. On the 2015-09-28 another request was made for the 300MB bundle to be loaded. There was another request for a 2GB and a 10MB bundles to be loaded on the 2015-10-04. The total amount billed for this invoice including the monthly subscription was R 844.01.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that for the invoice dated 2015-10-20, running from the 2015-09-21 to 2015-10-20, the system shows that on the 2015-09-26 there was a request for a 500MB bundle to be loaded. On the 2015-09-28 another request was made for the 300MB bundle to be loaded. There was another request for a 2GB and a 10MB bundles to be loaded on the 2015-10-04. The total amount billed for this invoice including the monthly subscription was R 844.01.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply10 Dec 2015, 15:30
Official
Hello EnvoiHost,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that for the invoice dated 2015-10-20, running from the 2015-09-21 to 2015-10-20, the system shows that on the 2015-09-26 there was a request for a 500MB bundle to be loaded. On the 2015-09-28 another request was made for the 300MB bundle to be loaded. There was another request for a 2GB and a 10MB bundles to be loaded on the 2015-10-04. The total amount billed for this invoice including the monthly subscription was R 844.01.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that for the invoice dated 2015-10-20, running from the 2015-09-21 to 2015-10-20, the system shows that on the 2015-09-26 there was a request for a 500MB bundle to be loaded. On the 2015-09-28 another request was made for the 300MB bundle to be loaded. There was another request for a 2GB and a 10MB bundles to be loaded on the 2015-10-04. The total amount billed for this invoice including the monthly subscription was R 844.01.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,