Billing

<br> Hi Nompumelelo.... thank you for the response however I will not pay so much money when it was your technical problem, yes it was a self service cause I dialled *141*2# and I did not call the call centre. Please read attentively my complain is that I recharged my phone with R30 airtime and when I converted that airtime into Data it was not deducted hence I kept on trying to convert it and only to find out that I was going to be charged on my account when I am a Top Up contract user, If I had known that I was going to be charged on my account I wouldn't have kept on trying to convert that airtime into Data. On Friday the 6th of November 2015 I went to MTN East Rand and when I explained to them they said it was MTN technical problem and they don't understand as well how I can accumulate R4695.06 worth of data when I was converting R30 airtime into Data. I was therefore advised to pay R882 which is the normal amount I need to pay every month for my Top Up contract, I need this to be resolved as a matter of urgency.... this is a reply to Ref REQ:***<br> <br> <br> <br> <br>