lJ
lucky J
1 reviews | Active since Dec 2012
09 Nov 2015, 12:04
billing
Your customer service is very bad ...I've been calling for account to closed. But they keep telling me same things but I don't get any respond from retention or billing department. <br> I want my account as soon as possible I never keep any payment so I don't know why I have to hustle for my account to be closed.
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Replies (1)
MTN South Africa's replyOfficial
10 Nov 2015, 12:59Hello luckysehabela,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have converted the number to pre-paid and credited the account for the HW/fees for the November invoice. The account balance R 336.32. Once the credit reflect on the account the account will be debited.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have converted the number to pre-paid and credited the account for the HW/fees for the November invoice. The account balance R 336.32. Once the credit reflect on the account the account will be debited.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply10 Nov 2015, 12:59
Official
Hello luckysehabela,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have converted the number to pre-paid and credited the account for the HW/fees for the November invoice. The account balance R 336.32. Once the credit reflect on the account the account will be debited.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have converted the number to pre-paid and credited the account for the HW/fees for the November invoice. The account balance R 336.32. Once the credit reflect on the account the account will be debited.
Kind Regards,
Alice van der Merwe
***
Best regards,