JH
Johann H
1 reviews | Active since Jul 2015
02 Nov 2015, 18:58
Billing
In October I phoned MTN customer service to request a 500mb data bundle on my account. I was given the confirmation that the data bundle would be activated. I waited for about an hour or so and did not receive any data. I phoned their customer service again and was told the data bundle was never activated and that I will not be charged for it. I again requested a data bundle and was again given the assurance it will be activated. The same thing happened again
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Replies (1)
MTN South Africa's replyOfficial
04 Nov 2015, 19:43Hello EnvoiHost,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The 500MB was loaded on 2015-09-26 at 14:18:33 and the 300MB on 2015-09-28 at 19:15:11. We have requested for your usage on invoice date 2015-10-20 to be validated, reference number: ***.
The suspension has been lifted on 2015-11-02.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The 500MB was loaded on 2015-09-26 at 14:18:33 and the 300MB on 2015-09-28 at 19:15:11. We have requested for your usage on invoice date 2015-10-20 to be validated, reference number: ***.
The suspension has been lifted on 2015-11-02.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply04 Nov 2015, 19:43
Official
Hello EnvoiHost,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The 500MB was loaded on 2015-09-26 at 14:18:33 and the 300MB on 2015-09-28 at 19:15:11. We have requested for your usage on invoice date 2015-10-20 to be validated, reference number: ***.
The suspension has been lifted on 2015-11-02.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The 500MB was loaded on 2015-09-26 at 14:18:33 and the 300MB on 2015-09-28 at 19:15:11. We have requested for your usage on invoice date 2015-10-20 to be validated, reference number: ***.
The suspension has been lifted on 2015-11-02.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,