Billing

25/08/2015 I made a complaint on hello Peter regarding being billed for services never used:<br> <br> http://hellopeter.com/mtn/complaints/charges-for-fees-never-used-***<br> <br> I was told I would be refunded the full amount. I have yet to recieve any. Called head office on 2/09/2015 to check process (***) consultant said she would expidite the process. Still nothing!<br> <br> I have tried to call and email complaints centre and head office numorous times without any success or response! <br> <br> Now today nearly a month later I called head office yet again to find out what was happening, I have been transfered from one operator to the next none of whom even know what to do or seem to know what is going on! After much frustration I find out when I had previously called head office the lady decided to CANCEL the request instead of expiditing it!!! <br> <br> Got transfered to the billing department yet again (***) I was told only thing to do is put in the request again and wait for it to be approved!! <br> <br> This is COMPLETE bull!!!<br> <br> All I want is what was owed to me but that does not seem to happen!!<br> <br> I would atleast like to speak to a supervisor but it seems MTN is too good for that!!!