Billing

From: Jacob Rakosa <***> Date: Tue, May 12, 2026, 21:10 To: *** Subject: Re:Billing Account#: [=Billing Profile Number] Hi this is Jacob Rakosa ID *** I do not understand why you billed me for the router that I did not have on the 27 March I received a new router delivered to my house cos I did ask for up grade for my old router but I did not have money for the cancelation free of R3000 so I took the new router back ttheo MTN store on the 31March 2026 I did not even use the router on the 04 April 2026 MTN billed me R520 that router plus R320 for my old router my Bo number is *** and my IRMS number is *** now MTN is billed me R800 cancelation fee for that router I took back to the store and I took it back wething the cooling period of 7 days I revised it on the 27 March I took it back on the 31 March so I will like my money back the 520 plus the R800 please

-------- Original message -------- From: *** Date: Sat, May 9, 2026, 08:08 To: *** Subject: Billing Account#: [=Billing Profile Number] Dear Customer, Billing Profile: [=Billing Profile Number] has been updated for Account Number : [=Account Number]. Thank you for using MTN. Have a Y’ello day.