OT
Omphile T
1 reviews | Active since Dec 2009
05 Apr 2016, 22:25
Billed yet migrated to Prepaid
Good day/evening,<br> <br> I would like to ask why my account was debited if my cellphone number has been migrated to prepaid.<br> <br> <br> Kind Regards,<br> OB THOLE
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Replies (1)
MTN South Africa's replyOfficial
06 Apr 2016, 19:34Hello stapora,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the amount of R679.00 is for the invoice dated 20/02/2016 and termination date of your contract it was on the 06/03/2016 so the amount of R679.00 was taken off on the 31/03/2016 because we debiting one month behind.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the amount of R679.00 is for the invoice dated 20/02/2016 and termination date of your contract it was on the 06/03/2016 so the amount of R679.00 was taken off on the 31/03/2016 because we debiting one month behind.
warm regards
mike
REQ:***
MTN South Africa's reply06 Apr 2016, 19:34
Official
Hello stapora,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the amount of R679.00 is for the invoice dated 20/02/2016 and termination date of your contract it was on the 06/03/2016 so the amount of R679.00 was taken off on the 31/03/2016 because we debiting one month behind.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the amount of R679.00 is for the invoice dated 20/02/2016 and termination date of your contract it was on the 06/03/2016 so the amount of R679.00 was taken off on the 31/03/2016 because we debiting one month behind.
warm regards
mike
REQ:***