MVDW
Mathys Van Der Westhuizen
1 reviews | Active since Nov 2015
18 Nov 2015, 15:50
Billed Wrongly
I have a MTN contract for data use only 3GB per month. This contract is been running for +/- 36 months now.<br> Every month I was charged around R118.15 to R123.21. The past 6 months the billing was as followed: 05/2015 -R118.15
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Replies (1)
MTN South Africa's replyOfficial
19 Nov 2015, 14:19Hello mvdwesth,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the Billing is correct however a request for re-validation has been escalated to the relevant department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the Billing is correct however a request for re-validation has been escalated to the relevant department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply19 Nov 2015, 14:19
Official
Hello mvdwesth,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the Billing is correct however a request for re-validation has been escalated to the relevant department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the Billing is correct however a request for re-validation has been escalated to the relevant department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,