CN
Celeste N
1 reviews | Active since Jul 2015
06 Aug 2015, 16:24
Billed wrong again -Query not closed
Unfortunately the issue is still not resolved. In August I have been billed an extra R1700 on my account even though the limit was set as per your response. So I got all my invoices for the past year¬iced that you have change my monthly subscription fee in May 2015 and in doing so MTN have started charging me for data and sms that I do not use. Before May 2015 I did not have this problem. I pulled more detail reports¬iced that the reports say that I have used 0 data and 0 sms but still have been charged. On 3/8/2015 when I pulled the report I have already been charged around R600 from 21/7/2015 just on data and sms, even though that data and sms's are stated as 0. So I went back to the Grove Mall where I opened the query and they said that they will not assist me any further and I should go back to the store where I opened my account. On 4/8/2015 I went to the MTN at Brooklyn. After waiting until 9:07 for them to open the store. There was only one person available to help all of us.The lady that assisted me opened another query as it is clear that my original query really was not resolved. No one answers the 808 or head office number. I refuse to pay a cent further.
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MTN South Africa's replyOfficial
24 Aug 2015, 10:01Hello Blomma,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that the data charges for the invoice dated 2015-05-20 and 2015-06-20 are correct and valid. The Subscriber Usage Limit was activated on 2015-07-02. The invoice dated 2015-07-20 amounted to R 594.68 and the invoice dated 2015-08-20 amounted to R 590.03, you were not billed for additional charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that the data charges for the invoice dated 2015-05-20 and 2015-06-20 are correct and valid. The Subscriber Usage Limit was activated on 2015-07-02. The invoice dated 2015-07-20 amounted to R 594.68 and the invoice dated 2015-08-20 amounted to R 590.03, you were not billed for additional charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply24 Aug 2015, 10:01
Official
Hello Blomma,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that the data charges for the invoice dated 2015-05-20 and 2015-06-20 are correct and valid. The Subscriber Usage Limit was activated on 2015-07-02. The invoice dated 2015-07-20 amounted to R 594.68 and the invoice dated 2015-08-20 amounted to R 590.03, you were not billed for additional charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that the data charges for the invoice dated 2015-05-20 and 2015-06-20 are correct and valid. The Subscriber Usage Limit was activated on 2015-07-02. The invoice dated 2015-07-20 amounted to R 594.68 and the invoice dated 2015-08-20 amounted to R 590.03, you were not billed for additional charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,